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Internet Terms & Conditions

  1. The Customer accepts the Jurisdiction of the Magistrates Court of Johannesburg for all matters resulting from a dispute in terms of this agreement.
  2. Payments due in terms of this agreement are payable monthly in advance.
  3. Enyuka shall be entitled to suspend any or all services supplied, should any amount due on the Customer be outstanding for 7 days or more or should any amount be returned as unpaid by the Customer’s bank for any reason whatsoever.
  4. Enyuka may, from time to time, increase the charges in terms of any agreement provided that Enyuka provides the customer with the notice required in terms of the agreement.
  5. Prices, unless otherwise stated, are exclusive of Value Added Tax (VAT).
  6. This agreement commences on the Billing Start Date and continues indefinitely until either party gives the other party notice in terms of the agreement.
  7. Enyuka’s services may only be used for lawful purposes and activities.
Enyuka is proud of its reputation as an ethical and legally compliant Internet Service Provider, and as such complies with all relevant legislation including, but not necessarily limited to; the Consumer Affairs (Unfair Business Practices) Act, the Promotion of Access to Information Act, the Regulation of Interception of Communications and Provision of Communication-related Information Act and the Films and Publications Act.
ISPA Code of Conduct
In addition to the above, Enyuka is a proud and active member of the Internet Service Providers Association of SA (www.ispa.org.za).
Enyuka Complies with the ISPA Code of Conduct
Should you believe that we are not complying with any requirements of any act or any requirement of ISPA’s Code of Conduct, please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Should your complaint not be handled to your satisfaction you may follow the Complaints Procedure on ISPA’s website (www.ispa.org.za).
 
Any activity that threatens the functioning, security and / or integrity of Enyuka’s network, or that brings Enyuka into disrepute is prohibited. Enyuka has no control over the content passing over the Internet and cannot be held liable, directly or indirectly, for consequential losses resulting from the use of its services. Including any email lost as a result of any Anti-Virus or Anti-Spam software solutions employed by Enyuka.
 
Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorisation, and material that is obscene, defamatory, constitutes an illegal threat, or violates any South African laws.
 
The Customer accepts that Enyuka may remove any content hosted by the Customer which it considers illegal or for which it receives a take down notice.
 
Enyuka has nominated ISPA as our agent for the purpose of receiving take-down notifications in terms of section 75 of the Electronic Communications and Transactions Act.

The relevant details for ISPA are:

Internet Service Providers' Association (ISPA)

Address: PO Box 3423, Parklands, 2121
Telephone: +27 11 314 7751
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.ispa.org.za

Enyuka considers the privacy and confidentiality of our Customers of paramount importance and, as such, will not share any customer information with any third party unless required to by law or, for the purpose of debt collection or, with the specific written consent of the Customer.

Terms Specific to PSTN Services:

  • Enyuka shall liaise with the PSTN Operator should any fault occur on a data line.
  • Enyuka shall not be liable for any losses, direct or consequential, due to the failure of PSTN Operator lines.
  • Where Enyuka pays for PSTN Services on behalf of a client, Enyuka shall be entitled to increase the charges billed for PSTN Services should the PSTN Operator Increase their charges at any time.
  • Where an agreement includes the design of a Website, Enyuka retains copyright on the website design.

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